Della is pioneering a new kind of AI-powered contract review platform that allows users to ask questions about their legal documents and get answers quickly. We are on a mission to make it easier for everyone to review and understand their legal documents.
We are a European tech company based in Paris and London and are the brainchild of our CTO, Nicolas Chauville and CEO, Christophe Frèrebeau. We are incredibly proud that we have successfully built and launched a product that lawyers like and find easy to use, no mean feat during a global pandemic!
Our technology is being taken seriously by big law firms and businesses alike. Our talented team is now growing, with 14 people across our different functions split between London and Paris; we are excited to see what the future holds for Della and it is a very exciting time to join the team.
As a Customer Success Manager you will help to increase the adoption and usage of the Della Platform and ensure our customers can get the most out of our software. How?
👉 Understand our customers’ goals and barriers in relation to their use of the Della Platform
👉 Develop a deep understanding of the product, to ensure customers are using the platform to its fullest potential
👉 Plan and implement individual roll-out strategies to maximise adoption of the platform
The beauty of working at a fast-paced startup is no day looks alike and you will have the opportunity to get involved with a number of projects, including (but not limited to):
⭐ Demo the product to interested departments and offices within existing customers
⭐ Monitor accounts for opportunities to expand use, including new use cases
⭐ Continually collect customer feedback and share it with the product team
⭐ Identify barriers to adoption and work with customers to remove these barriers
⭐ Solve problems as they arise and act as point of contact between the customer and the rest of the Della team, including technical and AI teams
⭐ Assist the marketing team with materials such as white papers, blogs and presentations